Different Customer Types

Lose your keys? Someone break into your home? Then give us a call. But make sure the intruders have gone first!!

This post isn’t about lock picking, rekeying, or any of the usual stuff. It’s about the lifeline of our business. It’s about our customers.

We were hanging around the watercooler on a hot day here in Perth discussing our customers and the different types we often run across. We found that many of our customers fall into one of 10 categories and thought we’d share them with you for a few laughs.

Which type of customer are you? Keep reading to find out.

• 1. The Wanderer

  We get it. You’re busy, or you couldn’t care less about how your lock works as long as it, well, works. That’s okay. In fact, we appreciate you not hovering over our shoulder and making us nervous the entire time we’re there.

  However, there are times when we may need to ask you a question, and we don’t like wandering through our customers’ homes playing hide n’ seek. We value your privacy and prefer not to come looking.

• 2. The Apprentice

  You love to help. You spray WD40 into the lock or even take it off before we come to lend a helping hand. We understand your good intentions and appreciate the help, but we’re here to help you too.

• 3. The Anxious Observer

  Like grandfather clocks and Swiss timepieces, locks are fascinating. However, looking over our shoulder and watching every single move we make can be a little nerve-racking, for both of us. Nonetheless, we love the fact that you’re interested in the ins and outs of locksmithing. After all, it’s what we do!

• 4. The Phone Obsessed

  We understand your obsession with your phone, and the last thing we want is to come between the two of you. Whether it’s your email inbox or your mum or bestie who happens to call when we pull up, just understand sometimes you’re paying for our time, so why make us wait?

• 5. The Mechanical Engineer

  You’re a pro at your job and an expert in your field, so you’re naturally keen on giving your opinion and sharing your expertise. We can appreciate the time you’ve dedicated to hone your skill because we’re trained experts too. Catch our drift? Relax, we’ve done this a time or two and have you covered!

• 6. The Barterer

  Everyone loves getting a great deal, but not everyone loves the car lot or Thai market experience, including us. If you love searching for coupons or haggling over prices, knock yourself out. However, we’re proud to already offer our premium work and friendly smiles at some of the best rates in Perth.

• 7. The Friendly Neighbour

  Neighbours should be friendly and happy to lend a helping hand. While we appreciate neighbours stopping by to say hi or let us into your property when you’re not home, we hate those awkward questions we can’t answer and would rather you not stick around if we’re installing security systems, safes, or anything else sensitive in nature.

• 8. The ”Can You Take a Look at This” Man

  Sometimes, you ask us to take a look at other locks and things in need of repair while we’re there. We never like to disappoint, but our days are normally booked, so you should let our scheduler know beforehand. This way we can make the time to get to everything on your list.

• 9. The Maintenance Man

  Thought you would make our job easier by taking a crack at the lock before we got there? Good job.. Well kind of, hopefully there isn’t glue everywhere, a heap of stripped screws, or a jumbled mass of parts to sort through. No lie, these are all true stories. Remember, you called us, so let us help you.

• 10. The Loyal Customer

  We saved the best for last. You’re our favourite type of customer. You may occasionally find yourself acting like one of the customers above, but you respect our commitment to excellence and continue to call us first for your lock-related needs. Thank you!

Anyone on this list sound familiar? At Positive Security WA, we appreciate all of our customers and respect those who respect us as well.

Whether you’re a longtime customer or calling us for the first time, you can count on the same top notch service each and every time.